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FAQ

A few things you might be wondering

Here are the most common questions we get.

  • Everything from pre-arrival planning and property to move-in, furnishing, admin and everyday essentials, one simple thread from landing to properly settled.

  • No to both.

    We work alongside estate agents, not as one, and we don’t handle visas or immigration. We focus on everything that comes after.

  • Yes. We can help with property shortlists, viewings, lease and deposit guidance and negotiation support.

    We’re there to help you understand the process and make confident decisions but we’re not the estate agent, legal adviser or financial adviser.

  • Yes, furniture sourcing, Taobao setup, home essentials and unpacking are core parts of what we do.

    We’re not an interior design service. It’s about practical setup, not styling, getting your empty flat functioning as a home.

  • No.

    We’re focused on relocation and settling in, rather than general errands or lifestyle management.

  • Yes, through our Ongoing Concierge package, with no fixed end date, though our focus stays on the settling-in period, not indefinite long-term support.

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Still have a question?

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